Small and medium-sized companies make up an overwhelming percentage of the businesses in the United States; taken together, they are a force to be reckoned with. However, as solo entities, they are on a million little islands, battling on many fronts in order to thrive.
Almost universally, they spend their days seeking any kind of competitive advantage; one of the advantages that SMBs are seeking is the ability to provide complete, up-to-the-minute information to their increasingly mobile workforce in order to take advantage of the fact that those workers aren’t chained to desks. More and more, SMBs are competing with larger enterprises by being more responsive and operating more quickly. In other words, mobility enables them to compete for business they could not have dreamed of winning ten years ago.
For Interconnects and MSPs, this reality is an opportunity to help your SMB customers by providing them with mobility through Hosted VoIP. By basing the communications system in the cloud, they can have access to features such as voicemail-to-email, unified communications, video conferencing, online collaboration, presence and access anywhere.
These features provide the ability to get work done regardless of location, whether an employee is on a sales call, working in a coffee shop, or even at a desk in the office. Businesses can seamlessly communicate with far-flung workers in a cohesive way, meaning they can deliver their product or service to their customers in a far smarter way.
When Interconnects and MSPs speak with SMBs, they should focus on the numerous business advantages of mobility through a Hosted VoIP solution. Specifically, enabling their mobile workforce will give their business:
- Increased productivity.Mobile workers that can easily access and utilize both up-to-the-minute and archived information will, purely and simply, be able to get more done. They don’t have to wait to get back behind the office firewall to access a customer file; everything is at their fingertips.
- Greater business agility.By having easy access to information and colleagues, tasks get done more quickly, and decisions get made faster.
- Enhanced collaboration.Workers don’t need to be in the same location to collaborate, and they don’t need to be working at the same time. Of course, there have been online tools and mobile phones that made this possible, but unified communications through Hosted VoIP eliminates the siloes that stand between distinct and separate tools and devices.
- Greater efficiency.Communications become seamless and even effortless. With connected cloud-based mobility, operations become smoother.
The mobility enabled by Hosted VoIP has the power to spur exponential growth for SMBs. Interconnects and MSPs that deliver this to their customers not only help those customers succeed, they position themselves as invaluable partners.